Position Overview & Specifications
The objective of this role is to support the customers for our online products through both written and spoken channels.
What you will be doing:
- Follow communication procedures, guidelines and policies
- Provide high quality technical help desk and customer support via e-mail, live-chat and phone
- Transfer accurate information to customers with quality service and customer satisfaction
- Dedicated to resolving customers' issues or problems
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Work with different marketing campaigns
- Confident and ambitious on sales
- Achieve targets and goals given by team leaders, management or any party that was approved to give such
Desired skills & experience:
- Proven experience of delivering customer excellence
- Outstanding verbal and written English language skills
- Use and knowledge of Turkish language will be an asset but not essential
- Competence with MS Word and MS Excel as well as general use of MS Windows
- Multi-tasking ability
- Ability to work in a team environment
- Ability to solve problems, initiative and resourceful
Our offer:
- Competitive remuneration and social benefits package
- Career progression with a large company
- Dynamic and friendly work environment
- Office location – in the heart of London
Interested? Send us a brief note of your motivation to apply.
If you want to know more about the position, please feel free to contact us anytime at hrlondon@ventureslab.io