Position Overview & Specifications

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The successful candidate will provide a first-class professional front of house and reception service to support at our clients office in Walsall.

Role Summary:

Act as the first point of contact to visitors providing a professional warm welcome to the venue
Assist clients and visitors with badges and direct / escort them to a meeting room or their event host
Provide an exceptional front of house customer Service experience to the clients employees and visitors, acting as a single point of contact for all enquiries they may have
Representing the company with a positive attitude and professional appearance
Maintain a clean, tidy and organised customer facing reception area
Manage the room bookings and client requests in accordance with set guidelines in order to ensure first class customer service
Carry out routine checks of meeting rooms and customer areas to maintain standards and availability of services
Record and report any incidents
Perform meeting room checks hourly to ensure rooms are presentable and available for next guests
Liaise with service providers as required in support of the on-site facilities team
Coordinate use of visitor parking managing expectations
To undertake general team administration duties e.g. scanning, postage, raising of purchase orders etc for the Facilities Management operation as directed
Be innovative and strive for continuous improvement

Experience Required:

Professional and courteous with ability to remain calm under pressure
Ability to work on own initiative as well as part of an integrated site team
Friendly and approachable personality
Ability to operate in a confident manner
Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service
Ability to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail

Job Type: Full-time

Salary: £21,000.00-£24,000.00 per year

Benefits: