Position Overview & Specifications

This is an exciting career opportunity for a Customer Advisor to join our Finance team in Huddersfield! This role will be instrumental in driving forwards the efficiencies and effectiveness of the team.

Hours of work: Monday - Thursday 8.00am - 4.45pm and Friday 8.00am - 4.30pm

You will be assigned your own portfolio of retailers and clients. As part of a small team flexibility, tenacity together with excellent communication, organisation and time management skills will be essential.

Your main responsibilities

Ensure all collection calls, letters and follow up actions are carried out to meet agreed SLA
Review and make appropriate recommendations on new customer applications
As necessary arrange for the distribution of standard letters and computerised statements in order to bring the matter to the customer’s attention
The preparation of reports on debt management and credit control as required
Prioritise and manage workload to meet key performance indicators
Agree, negotiate, and enforce re-payment plans
Maintaining contact with clients to ensure invoices are clear for payment
Resolving queries both internally and externally around outstanding invoices
Liaise directly with 3rd party collection agencies
Providing accounts information to internal departments including weekly reports and KPI’s

About you

Relevant experience working in a credit control role and ideally in a sales/customer service driven environment
Ability to establish and maintain internal and external customer relationships at all levels
Calm and professional manner
Ability to influence and negotiate
Team player with proactive positive attitude
A systematic approach and an eye for detail
Ability to make judgements on need for consultation and escalation
Competent with Microsoft Office products
Experience of using finance systems

Job Types: Full-time, Permanent

Schedule: