Customer Service & Operations Analyst - Fraud Prevention

Are you looking for a role that can really make a difference?

Join a team that can impact people's lives daily whilst working in a dynamic, fast-paced environment.

Benefits:

• Training to be provided
• Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
• Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

Long-term/ongoing temporary contracts leading to permanent opportunities.

• £13.25 per hour
• Start Date – 31st July 2023
• 35 hours per week
• First 6 weeks of training are provided on-site, Monday – Friday (Compulsory attendance)
• Minimum of 6 days per month in the office after training (Subject to change)
• 33 days of holiday each year
• After the training period, you will work 35 hours per week, shifts will include 1 weekend day each week and shifts up to 9pm

Whatever your background, if you are customer focused and self-motivated this could be an excellent opportunity for you to join a major high street bank in their Fraud Centre of Excellence.

With a first-class training program, all you will need are first-class customer service skills, being comfortable with different computer systems, and enjoying a fast-paced environment, all whilst working as part of a great team.

Interested? Here are the next steps after your application:

• You will receive a short assessment with multiple choice options

• If successful you will be sent a link to submit a video interview containing 3 questions, each with a 3-minute time limit.

• If successful you will be invited to a telephone screening call with a recruiter from AMS

• Offer decision